01 Support
Support
Before you get in touch
Many common problems have a known answer — the "Pro plan required" error, a document missing from search, a draft that vanished, the Web Clipper losing its connection. See 03 Troubleshooting.
Support form
The quickest way to reach us:
The same form is linked from inside the app, under Settings → Support.
Use email for anything that does not fit a form — account questions, billing, privacy and data requests, or reporting a security issue.
What helps us help you
- What you expected, and what happened instead.
- The exact error message, if there was one.
- Where it happened — the web app, the iOS app, the Web Clipper, the VS Code extension, the API or an MCP client.
- Your browser and operating system, for anything visual or editor-related.
Please never send us your passwords or Personal Access Tokens. We will never ask for them. If you think a token has leaked, revoke it yourself in Settings — revocation is immediate. See 01 Personal Access Tokens.
One thing we genuinely cannot help with: a lost encryption password. Encrypted documents are decrypted only in your browser, and the password never reaches our servers — so there is nothing on our side to recover. See 01 Document Encryption.
Who builds MDflow
MDflow is made by DataOps.